FAQ

Dois-je créer un compte pour passer commande ?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Comment créer un compte ?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Quelle est la procédure pour commander ?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Quels sont les moyens de paiement acceptés ?

Nous acceptons les paiements via Paypal, Shop, ainsi que toutes les principales cartes de crédit et de débit telles que Mastercard, VISA et American Express.

Puis-je annuler ma commande ?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Comment nous contacter ?

Pour toute question, n'hésitez pas à nous écrire à : venteschloeparis@gmail.com.

Comment savoir si un article est en stock ?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.